We’re Here to Support Your Clinic
Whether you’re just getting started or operating a multi-site clinic network, our team ensures you have everything you need to succeed.
How We Support Your Clinic
1-on-1 Training
Personalized training sessions for setup, workflows, and feature walkthroughs.
On-Demand Video Library
Easily access recorded tutorials covering intake, scheduling, TPAs, billing, and more.
Guides & Documentation
Step-by-step written guides explaining every part of the platform.
Live Webinars
Join interactive sessions to learn about new features and best practices.
Phone & Email Support
Contact our team for help resolving issues or asking workflow questions.
Live Operational Support
Enterprise clients can access dedicated representatives for ongoing daily needs.
Support Plans
Standard Support
Included in Starter Plan
- ✔ Unlimited training for first two weeks
- ✔ 2 monthly 1-on-1 sessions
- ✔ Access to written guides
- ✔ On-Demand Video Library
- ✔ Live webinars
Priority Support
Included in Professional Plan
- ✔ Unlimited training for first month
- ✔ Priority response times
- ✔ Access to guides & webinars
- ✔ On-Demand Video Library
Enterprise Support
Included in Enterprise Plan
- ✔ Dedicated support representative (Mon–Fri, 9–5)
- ✔ Operational support for workflow optimization
- ✔ Dedicated booking agent for incoming calls
- ✔ Unlimited training access
- ✔ SLA & compliance options
Need Help or Want to Book Training?
Our team is here for you. Let’s make sure your clinic gets the most out of OccuHealthSoft.
Contact SupportBook a Demo
Let us show you how OccuHealthSoft can simplify your clinic's day-to-day. Fill out the form and we’ll send you a scheduling link right away.